QNNtv.com Support is Only an eMail Away!
We at QNNtv.com know that our online QNNtv.com community is new to many of you and that the community is evolving each and every day. Some of you have had questions on navigating through the site, viewing the videos, etc.
Listed below are some of the Frequently Asked Questions that have been sent into QNNtv.com about the video broadcasts. The questions vary from general information to the hard technical information about the video feed. If your question is not answered below, please do not hesitate to contact us as we are here to help! We can be reached at support@qnntv.com and will get back to you ASAP.
(Please include as much detail as possible to help us identify the problem you're experiencing)
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Watching QNN Video Broadcasts
- Do I have to register to watch the QNNtv.com video/broadcasts?
- Can I watch shows on-demand?
- What is required to view QNNtv.com on a MAC?
- How do I view the video in full screen?
- My video is choppy, what do I do?
- I have a white or grey screen where the video should be.
- If I have a question about navigating the QNNtv.com website, viewing videos, etc, where do I send them?
- I am at work and unable to view your videos, what could be wrong?
- I am able to see video, but cannot receive sound. What can I do?
- My fullscreen button has a red circle with a line through it and I cannot use it.
- After I launch fullscreen it boots me out after a couple seconds/minutes.
1. Do I have to register to watch the QNNtv.com video/broadcasts?
- Yes, membership to the site is required. Once you register, you can watch, learn and enjoy for the 12 month period, as often as you want.
2. Can I watch shows on-demand?
- Yes! The new QNNtv.com is powered completely by video on demand. View whatever you want, whenever you want.
3. What is required to view QNNtv.com on a MAC?
- Nothing special is required to view QNNtv.com on a MAC. Just make sure you have the most current version of Flash player. To download this, visit Adobe Flash Player Download Center
This program is free to install.
4. How do I view the video in full screen?
- On the video play back page simply click the fullscreen button (4 arrows pointing outwards 
). To exit press the ESC key located in the top left of most keyboards.
5. My video is choppy, what do I do?
- Read more about this issue at our choppy video help page here: http://www.qnntv.com/aspx/qnn/clientpage.aspx?pageid=118. If this does not resolve the issue, it often helps to reconnect to your internet connection. The easiest way to do this is to unplug your router or modem for 30 seconds and plug it back in.
6. I have a white or grey screen where the video should be.
- This often means you need to update your Adobe Flash Player version. The update can be found here: Adobe Flash Player Download Center.
On this page click "Download Now". You should receive a prompt that asks you where you would like to save the file. The easiest place to save it and find it later is your Desktop. When the file is done downloading you should then go to your desktop (the screen you see when you first turn on your computer) and double click the install_flash_player.exe
The file should then walk you through updating your Flash Player.
7. If I have a question about navigating the QNNtv.com website, viewing videos, etc, where do I send them?
- First, please check our FAQ page to see if your question is listed. If it is not, feel free to contact us at: support@qnntv.com.
8. I am at work and unable to view your videos, what could be wrong?
- Some organizations and businesses block Flash Players. If you have the most up-to-date version of Flash available and are still unable to view any videos, it may be blocked on your connection.
9. I am able to see video, but cannot receive sound. What can I do?
-You may need to update your DirectX.
- Go to http://www.gamesforwindows.com/en-US/AboutGFW/Pages/DirectX10.aspx
- Under “DOWNLOAD DIRECTX” click “Download the latest DirectX
- You will be taken to a Microsoft Download page.
- If your Windows has not yet been validated by Microsoft you will need to click the “Continue” button. You will be taken to the “Windows Genuine Advantage plug-in installation” page. This page will have step-by-step instructions on how to validate your windows system. Please follow the steps on this page. When you have finished following the steps please click the “Continue” button. On the next page click the “Download” button.
- If your Windows has been validated by Microsoft already, click the “Download” button.
- In the File Download dialog box, do the following:
- To start the installation immediately, click Open or Run this program from its current location.
- On the security warning dialog click “Run”.
- Select “I accept the agreement”
- Click “Next”
- Click “Next”
- When the install is finished click “Finish”
Please attempt to view www.qnntv.com again.
10. My fullscreen button has a red circle with a line through it and I cannot use it.
- We have found that this issue is most often associated with the AOL browser. If you view www.qnntv.com with Internet Explorer or Firefox (www.mozilla.com) fullscreen should work properly for you. If you are already using Internet Explorer or Firefox, you may need to update your Flash Player. You can update by visiting Adobe's official site.
11. After I launch fullscreen it boots me out after a couple seconds/minutes.
- We have found that this issue is most often associated with the AOL browser. If you view www.qnntv.com with Internet Explorer or Firefox (www.mozilla.com) fullscreen should work properly for you.